Hyein Foods Co., Ltd. (hereinafter referred to as the "Company") values your personal information and complies with personal information protection laws such as "Information and Communication Network Utilization Promotion", "Information Protection Act", and "Personal Information Protection Act".
The company will inform you how the personal information you provide is being used and what measures are being taken to protect your personal information through the personal information processing policy.
1. Purpose of collection and use of personal information
A. Identification of identity according to the use of ID registration service (confirmation)
B. Receiving and processing one-on-one inquiries, consulting on franchise start-up inquiries, and receiving and processing group orders
C. Service provision, purchase and payment of charges, frequency of access, statistics on the use of services by members, personal authentication, etc
2. Items and methods of collecting personal information
A. Items of personal information collected
1) The company can collect the following minimum personal information as essential items at the time of initial ID registration for ID registration, smooth customer consultation, and various services.
2) Membership registration for service use: ID, password, mobile phone number, name, address, date of birth, ID (personal authentication), e-mail
3) Service usage process and business processing process: service usage record, IP address, date and time of visit and store, payment record, access log, cookie
4) Service fee payment: Name, contact information, card company name, card number, payment time, approval number, payment amount, affiliated store
5) Additional services and event entries: Name, date of birth, password, contact information, address, e-mail
B. Methods of collecting personal information
1) Home page, written, fax, phone, one-on-one inquiry board, franchise start-up inquiry board, group order inquiry board, event application
2) Collection through generative information collection tools
3. Period of retention and use of personal information
In principle, the customer's personal information is destroyed without delay when the purpose of collecting and using personal information is achieved
However, the following information will be retained for the period specified for the following reasons.
A. ID management
- Period of storage of records for illegal use: 1 year (prevention of illegal use)
B. Consultation on the establishment of an affiliated store: 3 months of retention period
C. Reasons for preservation of information under relevant laws and regulations
If it is necessary to preserve it in accordance with the provisions of related laws, such as the Commercial Act and the Consumer Protection Act in Electronic Commerce, the company keeps the information for a certain period of time set by the relevant laws.
In this case, the company uses the information it keeps for the purpose of its storage only, and the retention period is as follows.
1) Record of contract or withdrawal of subscription, etc
- Reasons for preservation: Act on Consumer Protection in Electronic Commerce, etc
- Preservation period: 5 years
2) Record of payment and supply of goods, etc
- Reasons for preservation: Act on Consumer Protection in Electronic Commerce, etc
- Preservation period: 5 years
3) Record of consumer complaints or dispute settlement
- Reasons for preservation: Act on Consumer Protection in Electronic Commerce, etc
- Preservation period: 3 years
4) Record by identification
- Reasons for preservation: Act on Promotion of Information and Communication Network Utilization and Information Protection, etc
- Preservation period: 6 months
5) Website Visits Record
- Reason for Preservation: Communication Secret Protection Act
- Preservation period: 3 months
6) Inquiries about franchise establishment
- Reason for preservation: For smooth consultation on franchise establishment
- Preservation period: Until the processing of franchise start-up inquiries is completed
7) Other cases where the consent of the customer is obtained: Until the period when the consent is obtained
4. Matters concerning the third party information
The company provides personal information within the scope of personal information, and institutions, and institutions are not provided by exceeding the same range, and institutions.However, in the following cases.
Go. If you received consent to provide personal information from customer in advance
A. In the case of obtaining prior consent from the customer for the provision of personal information for any purpose other than its intended purpose
B. Where personal information is provided in a form where a specific individual cannot be identified as necessary for statistical processing, academic research, market research, etc
C. If there are special provisions in other laws
D. Where the data subject or its legal representative is unable to express his or her intention or is unable to obtain prior consent due to an unknown address, and is clearly deemed necessary for the benefit of the data subject or third party's urgent life and physical property
E. Where a company provides personal information inevitably collected to comply with its statutory obligations within the scope of its collection purpose
F. Status of third-party provision
1) Person who receives personal information: Company affiliated regional headquarters and affiliated store operators, Double STEC Co., Ltd
2) Purpose of use of personal information by the recipient: Provision of service services, such as inquiries about franchise establishment, one-on-one inquiries, and group orders
3) Personal information items provided: Name, mobile phone number, email address, order details (including requests), delivery address, open area
4) Period of possession and use of the recipient
- Inquiries about franchise start-up: Until the processing of franchise start-up inquiries is completed
- One-on-one inquiries, group orders received: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
/*Write SNS interlocking*/
G. The company collects information through SNS account linked logins for convenient simple subscription.
1) Target for collection: Kakao, Naver
2) Items collected: Name, linked ID, date of birth, address, phone number, e-mail
3) Purpose of collectors: Membership and membership management
4) Period of retention and use: Until withdrawal of membership
5. consignment of the handling of personal information
The company entrusts personal information to improve the service as follows, and according to the relevant laws and regulations, necessary matters are stipulated so that personal information can be safely managed during the consignment contract. The contents of the company's personal information consignment processing agency and consignment work are as follows.
1) Trustee
Trustee: SSTECH Co., Ltd
Entrustment of duties: Operation and management of Nenechkin mobile website or mobile application provided through Nenechkin website, smartphone and mobile communication device
Period of retention and use of personal information: Until the deletion of the ID or the termination of the consignment contract
2) Trustee
Trustee: SSTECH Co., Ltd
Trustee: Affiliated Regional Headquarters and Affiliated Stores of Hyein Food Co., Ltd
Period of retention and use of personal information: Until withdrawal of membership or termination of consignment contracts
6. Entrustment of personal information handling
When the purpose of collecting and using personal information is achieved, the company will destroy personal information in accordance with the following procedures and methods.
A. Procedures for destruction
1) Information entered by users for ID registration, etc., is transferred to a separate DB after the purpose is achieved (in the case of paper, a separate document box) and stored for a certain period of time (refer to the retention and usage period of personal information) according to the internal policy and other relevant laws and regulations.
2) This personal information is not used for any purpose other than to be retained unless it is by law.
B. Method of destruction
1) Personal information printed on paper is shredded with a grinder or destroyed through incineration.
2) Personal information stored in the form of an electronic file is permanently deleted using a technical method that does not allow the record to be played.
7. User's rights and methods of exercising them
A. Users can inquire or modify their registered personal information at any time, and if they disagree with the processing of the company's personal information, they may refuse to consent or request to delete the ID. However, in such cases, it may be difficult to use some or all of the services.
B. Or contact the person in charge of personal information management in writing, by phone or e-mail, and we will take action without delay.
C. If a user requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. Also, if the wrong personal information has already been provided to a third party, we will notify the third party of the correction processing result without delay so that the correction can be made.
D. The company processes personal information terminated or deleted by the user in accordance with the "3. Retention and Use Period of Personal Information" and prevents it from being viewed or used for other purposes.
8. Matters concerning the installation/operation and rejection of automatic personal information collection devices
A. Purpose of use of cookies
1) The company uses "cookies" that store customer information and call them up from time to time to provide customized services to customers. A cookie is a small amount of information sent to a user's computer browser by the server (HTTP), which is used to run a website, and is also stored on a hard disk in a user's PC (computer).
B. Installation/operation and rejection of cookies
1) Users have the option to install cookies, so they can either allow all cookies by setting options in their web browser, go through a check each time they are saved, or deny all cookies to be saved.
2) However, if you refuse to save cookies, some services that require login may be difficult to use.
3) To specify whether cookies are allowed to be installed (for Internet Explorer).
- Internet Explorer: Tools Menu > Internet Options > Privacy tab > Advanced
- Chrome : Settings Menu > Show Advanced Settings > Privacy and Security > Site Settings > Cookie and Site Data Settings
- Firefox: Options Menu > Privacy and Security > Cookie and Site Data Settings
- Safari: Preferences Menu > Privacy tab > Setting Cookies and Web Site Data Levels
- Edge : Settings menu in the upper right corner of the Web browser > Cookies and Site Rights > Manage and Delete Cookies and Site Data
9. The technical/management measures of personal information
The company is trying to secure safety of users, theft, leakage, leakage, leakage, leakage, leakage, leakage, leakage, leakage, leakage, or management measures such as follows.
Go. technical measures
1) The personal information of service users are protected by password, and various data and various data are protected through separate security devices.
2) In the case of information that requires security, such as personal information, it is encrypted and transmitted using SSL (secure socket layer), an industrial standard, and can be checked through a lock mark on the work line at the bottom of the screen used by service users. The information transmitted in this way is safely stored in a system composed of a dual network through a firewall (Fire Wall) and a virtual private network (VPN) system system system.
3) In preparation for hacking and internal/external intrusion or attack, the computer system is thoroughly controlled by 24 hours of control and server management in the form of a web cloud program.
4) The company is doing its best to prevent members' personal information from being leaked or damaged by hacking or computer viruses.
B. Administrative measures.
1) The company has a personal information management manager to protect personal information and always emphasizes compliance with the personal information processing policy, such as providing irregular training to employees handling personal information.
2) The transfer of personal information-related handlers' work is conducted thoroughly while security is maintained, and responsibility for personal information accidents is clarified after joining and leaving the company.
3) The company is not responsible for things that happen because of users' personal mistakes or because of the risks of the basic Internet. Each user should properly manage and take responsibility for his or her ID and password in order to protect his or her personal information.
4) If internal managers' mistakes or technical accidents cause the loss, leakage, tampering, and damage of personal information, Perikana will immediately inform users and take appropriate measures.
10. Personal Information Protection Officer and charge of personal information Protection Manager
The company has personal information protection responsibility to protect customers' personal information protection with personal information protection.
If there are questions related to personal information related to personal information protection officer or personal information protection officer or personal information protection officer.
A.Personal Information Protection Officer
- Name:Cha Jae Woo / Belonging: Marketing Team / Position: Director / Phone: 02-6919-3041
- E-mail : promotion@nenechicken.com
B. Person in charge of personal information protection
- Name: Choi Min Young / Belonging: Marketing Team / Position: Employee / Phone: 02-6919-3042
- E-mail : promotion@nenechicken.com
11. a department that receives and processes requests for access to personal information
The company operates a customer counseling center for smooth communication with customers regarding the request for access to personal information, and the contact information is as follows.
A. Consumer Counseling Center
- Phone number:02-920-6665
- Address: 391 Nohae-ro, Dobong-gu, Seoul 01415, South Korea
B. Web Consultation Corner
- https://www.nenechicken.com
Remediation Method for Infringement of Rights and Interests of Information Subjects
If your rights and interests regarding personal information are violated or if you need counseling, you can contact the institution below.
Personal Information Infringement Reporting Center (http://privacy.kisa.or.kr / 118 without country code)
Personal Information Dispute Mediation Committee (http://privacy.kisa.or.kr / 118 without country code)
Cyber Investigation Division of Supreme Prosecutors' Office (http://www.spo.go.kr / 1301 without country number)
Cyber Safety Bureau of the National Police Agency (http://cyberbureau.police.go.kr / 182)
13. Matters concerning changes in personal information processing policy
This [Personal Information Processing Policy] will be first posted on November 18, 2024, and will be notified through the 'Notice' of the app if there is any addition, deletion, or modification of the contents.
